There are several ways to get help on Crickas – choose whichever works best for you:
For urgent matters (account security, deposit issues), always use live chat – it's the fastest way to get help.
On Crickas, by default, Decimal format is used. It's the most straightforward format to understand:
- Decimal Odds (e.g. 1.85): Your total return multiplier. For example, if you place a ৳100 bet at odds of 1.85 and win, you receive ৳100 × 1.85 = ৳185 – that's ৳100 back as your stake plus ৳85 in profit.
- Odds of 2.00 means: Get double your stake back — ৳200 bet returns ৳400.
- Odds of 1.50 means: Low risk, low reward – ৳200 bet returns ৳300.
Higher odds mean a lower chance of winning, but a bigger payout. Go to Settings and Fractional (e.g. 4/5) or American Money Line You can also change the format. Once you enter your stake on the bet slip, the potential payout will be calculated automatically.
Abandoned or interrupted matches are fairly common in cricket. On Crickas, decisions in these situations are made based on the nature of the incident:
- Match fully cancelled (before start or rained out): All Bets Void A void is declared and the full stake is returned to your wallet – usually within 24 hours of the result announcement.
- Match abandoned mid-game (result determined by D/L method): Results are settled in accordance with international rules and bets are resolved accordingly.
- If the match is played at a later date: If the base index changes, the applicable betting rules are noted in the relevant match details.
If a Live Betting match is suspended mid-game, any bets already settled will stand. Unsettled bets will be voided. For the settlement policy on a specific match, Terms & Conditions available on the page.
Rollover or Wagering Requirement is the condition that determines how many times you must wager your bonus funds before you can withdraw them. Here's an example to make it clearer:
- For example, a ৳1,000 deposit with a 100% bonus gives you an extra ৳1,000.
- If the rollover requirement is 5x Bonus, then ৳1,000 × 5 = ৳5,000 total wagered must be met before withdrawing your bonus.
- Some offers come with a rollover requirement Deposit + Bonus On both, in which case ৳2,000 × 5 = ৳10,000.
Once the rollover is complete, the option to withdraw your bonus funds unlocks automatically. You can track your current progress under the "Bonus" or "Promotions" section of your account. Rollover requirements vary by offer — before claiming one, On the promotions page Read more.
To view all current Crickas offers and promotions, On the promotions page Go there. All offers are organised by category – welcome bonus, deposit bonus, cashback, free bets, and more.
A few things to know about the update schedule:
- Regular Offers: Updated on a weekly basis – new offers for the week typically go live every Monday.
- Special Event Offers: Special promotions are added ahead of major tournaments like the IPL and World Cup.
- Daily Bonus: Some offers reset daily – check in the morning.
- VIP Exclusive: VIP members receive personalised offers that don't appear on the promotions page – ask support directly to find out more.
Turn on notifications so you never miss a new offer, and subscribe with your registered email to receive offer updates.
Here's how deposits typically work on Crickas:
- bKash & Nagad: After a successful payment Within 1 to 5 minutes will be credited to your wallet.
- Rocket: 2 to 10 minutes.
- Bank Transfer: Anywhere from 15 minutes up to 2 hours.
If the funds don't arrive within the expected timeframe, follow these steps:
If bKash shows a "Payment Successful" message but the funds haven't arrived in Crickas, contact support right away – the system will detect it and get it sorted out.
Common reasons why the app may not open or run slowly — and how to fix them:
Still having trouble? Contact us via Live Chat with your phone model and Android/iOS version.